Last Updated: June 6, 2025
Welcome to Tenday ("Company," "we," "us," or "our"). These Terms and Conditions ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," or "your") and Tenday regarding your access to and use of the Tenday platform, including our website, mobile applications, and all related services (collectively, the "Service" or "Platform").
These Terms govern all aspects of your relationship with Tenday, including but not limited to the use of our appointment management and scheduling services, payment processing, data handling, and account management.
For purposes of this Agreement, the following terms shall have the meanings set forth below:
"Service" or "Platform" means the Tenday software-as-a-service platform, including our website, mobile applications, APIs, and all related services and features.
"User," "you," or "your" means any individual or legal entity that accesses, uses, or subscribes to our Service.
"Account" means your registered user account on our Platform that allows you to access and use our services.
"Content" means any information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials.
"Subscription" means any paid plan or service tier that provides access to premium features and functionality of our Platform.
"Personal Data" means any information relating to an identified or identifiable natural person.
"Intellectual Property" means all intellectual property rights, including but not limited to copyrights, trademarks, patents, trade secrets, and proprietary information.
By accessing, using, or registering for our Service, you expressly acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.
If you are entering into this Agreement on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and "you" and "your" shall refer to such entity.
If you do not agree to these Terms, you must not access or use our Service.
You must be at least 18 years of age to use our Service. By agreeing to these Terms, you represent and warrant that:
We reserve the right to refuse service, terminate accounts, or cancel subscriptions at our sole discretion.
To access certain features of our Service, you must create an account by providing accurate, current, and complete information as requested in our registration form. You agree to:
You may not create an account using false information or on behalf of someone other than yourself without permission. We reserve the right to suspend or terminate accounts that violate these requirements.
Tenday provides a comprehensive appointment management and scheduling platform designed to help businesses and service providers:
We continuously develop and improve our Service, and we reserve the right to modify, update, suspend, or discontinue any aspect of the Service at any time, with or without notice to users.
While we strive to maintain high availability and performance, we do not guarantee that the Service will be uninterrupted, error-free, or completely secure at all times.
Certain features and functionalities of our Service require payment of subscription fees or other charges. All pricing is clearly displayed on our website and within the Service before purchase.
By providing payment information and subscribing to a paid plan, you:
All payments are processed securely through Paddle, our third-party payment processor. Your payment information is handled in accordance with applicable payment card industry standards and regulations.
We reserve the right to change our pricing structure with reasonable advance notice. Price changes will not affect your current billing period but will apply to subsequent billing cycles.
Subscription plans are billed on a recurring basis (monthly or annually) as selected during the subscription process. Key terms include:
You may view your subscription details, billing history, and manage your plan through your account dashboard.
You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation terms include:
Refund Policy: We offer a 14-day money-back guarantee from the date of subscription purchase. Refund requests under this guarantee must be submitted within 14 days of the charge and will be honored without questions.
Refunds outside this guarantee are generally not provided except in the following circumstances:
Refund requests outside the 14-day guarantee will be reviewed on a case-by-case basis.
The collection, use, and protection of your personal information is governed by our Privacy Policy, which forms an integral part of these Terms. Key principles include:
You are responsible for ensuring that your use of our Service complies with all applicable data protection laws, including GDPR, CCPA, and other relevant regulations in your jurisdiction.
You warrant that you have obtained all necessary consents and authorizations for any personal data you process through our Service.
The Service, including all content, features, functionality, software, and technology, is owned by Tenday and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
Our Rights: We retain all rights, title, and interest in and to the Service, including all intellectual property rights.
Your License: Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your legitimate business purposes.
Restrictions: You may not:
Your Content: You retain ownership of content you create or upload to the Service, but grant us necessary rights to provide the Service to you.
As a user of our Service, you agree to comply with all applicable laws, regulations, and these Terms. Your obligations include:
You expressly agree not to use the Service for any unlawful purpose or in any way that violates these Terms. Prohibited activities include, but are not limited to:
Termination by You: You may terminate your account at any time by:
Termination by Us: We may terminate or suspend your account immediately, without prior notice, if you:
Effect of Termination: Upon termination:
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO:
WE DO NOT WARRANT THAT THE SERVICE WILL FUNCTION WITHOUT INTERRUPTION OR ERROR, OR THAT ALL DEFECTS WILL BE CORRECTED. YOUR USE OF THE SERVICE IS AT YOUR OWN DISCRETION AND RISK.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TENDAY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY:
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF:
THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some jurisdictions do not allow the limitation of liability for incidental or consequential damages, so these limitations may not apply to you.
You agree to defend, indemnify, and hold harmless Tenday, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including reasonable attorney's fees) arising from or relating to:
This indemnification obligation will survive the termination of your account and these Terms.
Tenday shall not be liable for any failure or delay in performance under these Terms that is due to fire, flood, earthquake, elements of nature or acts of God, acts of war, terrorism, riots, civil disorders, rebellions or revolutions, or any other cause beyond our reasonable control.
In the event of force majeure, we will use commercially reasonable efforts to minimize the impact on the Service and notify affected users as soon as practicable.
Informal Resolution: Before initiating any legal proceedings, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms through informal negotiation by contacting us at hello@tendayapp.com.
Binding Arbitration: If informal resolution is unsuccessful within thirty (30) days, any remaining dispute shall be resolved through binding arbitration in accordance with the rules of the Azerbaijan Chamber of Commerce and Industry.
Class Action Waiver: You agree that any arbitration or legal proceeding shall be limited to the dispute between you and Tenday individually. You waive any right to participate in class action lawsuits or class-wide arbitrations.
Exceptions: Either party may seek injunctive relief in a court of competent jurisdiction to protect intellectual property rights or confidential information.
We reserve the right to modify these Terms at any time at our sole discretion. When we make changes, we will:
Your continued use of the Service after any changes to these Terms constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service and terminate your account.
Material changes include modifications to pricing, payment terms, liability limitations, dispute resolution procedures, or any changes that significantly affect your rights or obligations.
These Terms and any dispute arising out of or related to them shall be governed by and construed in accordance with the laws of the Republic of Azerbaijan, without regard to conflict of law principles.
Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in Baku, Azerbaijan, and you hereby consent to personal jurisdiction and venue therein.
If you are accessing the Service from outside Azerbaijan, you acknowledge that you are doing so on your own initiative and are responsible for compliance with local laws where applicable.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from these Terms, and the remaining provisions shall remain in full force and effect.
In the event of such severance, the parties agree to replace the invalid provision with a valid provision that most closely approximates the intent and economic effect of the invalid provision.
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Tenday regarding the Service and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning the subject matter.
No waiver, amendment, or other modification of these Terms shall be effective unless in writing and signed by both parties, except as otherwise provided herein.
The failure of either party to enforce any provision of these Terms shall not be construed as a waiver of such provision or the right to enforce it.
If you have any questions, concerns, or complaints regarding these Terms or the Service, please contact us using the following information:
Tenday
Email: hello@tendayapp.com
Website: https://tendayapp.com
Service Platform: https://app.tendayapp.com
We strive to respond to all inquiries within 48 hours during business days. For urgent matters affecting the security or functionality of your account, please mark your email as "URGENT" in the subject line.