Tenday

1. Introduction

At Tenday ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and applications (collectively, the "Service").

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal information. By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy applies to all users of our Service, including individuals who register for an account, visitors to our website, and customers who use our appointment management and no-show reduction services.

2. Information We Collect

We collect several types of information from and about users of our Service, including:

2.1. Information You Provide to Us

We collect information that you provide directly to us, including:

Account Information: When you register for an account, we collect your name, email address, password, phone number, and other contact information.
Profile Information: Information you provide in your user profile, such as your photo, job title, company name, and other biographical information.
Payment Information: If you subscribe to a paid service, we collect payment details, billing address, and other financial information necessary to process your payment through our payment processor, Paddle.
Communications: Information you provide when you contact us, respond to surveys, or communicate with our customer support.
Appointment Data: Information about appointments, schedules, clients, and related data that you input or manage through our Service.

2.2. Information We Collect Automatically

When you use our Service, we automatically collect certain information, including:

Usage Information: Information about how you use our Service, including your actions, features you use, time spent on the Service, and other usage patterns.
Device Information: Information about the devices you use to access our Service, including hardware model, operating system, unique device identifiers, and mobile network information.
Log Information: Server logs, including IP addresses, browser type, referring/exit pages, operating system, date/time stamps, and clickstream data.
Location Information: General location information inferred from your IP address.
Cookies and Similar Technologies: Information collected through cookies, web beacons, and other tracking technologies.

2.3. Information from Third Parties

We may receive information about you from third parties, including:

Business Partners: Information from our business partners, such as payment processors or authentication services.
Integration Partners: If you integrate third-party services with our Service, we may receive information from those services.
Publicly Available Sources: Information from publicly available sources, such as social media platforms or public directories.

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1. To Provide and Maintain the Service

Create and manage your account
Process transactions and send related information
Provide the core functionality of our appointment management system
Send service notifications and updates
Provide customer support and respond to inquiries

3.2. To Improve and Personalize the Service

Understand how users interact with our Service
Identify usage trends and areas for improvement
Develop new features, products, and services
Personalize your experience based on your preferences and usage patterns
Provide tailored content and recommendations

3.3. For Marketing and Communication

Send promotional communications about our products, services, and features
Deliver targeted advertisements
Measure the effectiveness of our marketing campaigns
Communicate about events, webinars, or other resources that may be of interest to you

3.4. For Security and Compliance

Detect, prevent, and address technical issues, fraud, or other illegal activities
Protect the security and integrity of our Service
Verify your identity and prevent unauthorized access
Enforce our Terms of Service and other legal agreements
Comply with applicable laws, regulations, and legal processes

We process your personal information for these purposes based on one or more of the following legal grounds: to perform our contract with you, for our legitimate business interests, with your consent, or to comply with legal obligations.

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1. With Service Providers

We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as:

Cloud hosting and infrastructure providers
Payment processors (including Paddle for payment processing)
Customer support services
Analytics providers
Marketing and advertising partners

These service providers are authorized to use your personal information only as necessary to provide these services to us and are contractually obligated to maintain appropriate security measures.

4.2. With Your Consent

We may share your information with third parties when you give us your consent to do so, such as when you choose to integrate third-party services with our Service.

4.3. For Legal Reasons

We may share your information if we believe it is necessary to:

Comply with applicable laws, regulations, or legal processes, such as a court order or subpoena
Enforce our Terms of Service or other agreements
Protect the rights, property, or safety of Tenday, our users, or others

4.4. In Connection with Business Transfers

If Tenday is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred or disclosed as part of that transaction. We will notify you of any change in ownership or uses of your personal information.

4.5. Aggregated or De-identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for various purposes, including to improve our Service and for business or marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

Encryption of sensitive information in transit and at rest
Regular security assessments and penetration testing
Access controls and authentication requirements
Regular security training for our employees
Monitoring for suspicious activities

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable laws.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you and provide the Service to you
Whether there is a legal obligation to which we are subject
Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

When your personal information is no longer required for the purposes for which it was collected, we will securely delete or anonymize it. If this is not possible (for example, because your personal information has been stored in backup archives), we will securely store it and isolate it from any further processing until deletion is possible.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

7.1. Access and Information

You have the right to access, update, or delete the personal information we have about you. You can access, update, or request deletion of your personal information directly through your account settings or by contacting us.

7.2. Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to transfer your information to another service provider.

7.3. Restriction and Objection

You have the right to restrict or object to certain processing of your personal information, including for marketing purposes.

7.4. Consent Withdrawal

If we process your personal information based on your consent, you have the right to withdraw your consent at any time.

7.5. Complaint

You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal information violates applicable law.

7.6. Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in each communication or by updating your communication preferences in your account settings.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. Please note that some of these rights may be subject to limitations and exceptions under applicable law.

8. Children's Privacy

Our Service is not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information as soon as possible.

If you believe that we might have collected information from a child under 18, please contact us immediately.

9. International Data Transfers

We may transfer, store, and process your personal information in countries other than your own. The data protection laws in these countries may differ from those in your country of residence.

When we transfer your personal information internationally, we take appropriate safeguards to ensure that your information receives an adequate level of protection, including:

Using standard contractual clauses approved by relevant authorities
Ensuring that recipients are bound by data protection requirements equivalent to those in your jurisdiction
Implementing additional security measures to protect data in transit and at rest

By using our Service, you consent to the transfer of your personal information to countries outside your country of residence, where different data protection rules may apply.

10. Third-Party Links and Services

Our Service may contain links to third-party websites, services, or applications that are not operated by us. When you click on these links, you may leave our Service and be directed to a third-party site, which is outside of our control and not covered by this Privacy Policy.

We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

If you integrate third-party services with our Service, those third parties may collect, use, and share your information according to their own privacy policies. We encourage you to review the privacy policies of these third parties before connecting or integrating their services with our Service.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes to this Privacy Policy, we will notify you by:

Posting the updated Privacy Policy on our website
Updating the "Last Updated" date at the top of this Privacy Policy
Sending an email notification to the email address associated with your account (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about our data practices. Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: hello@tendayapp.com